Privacy Policy
Data Controller
For HCM Glazing, a data collector is any person or system that gathers personal information from customers on behalf of the business.
Under the UK General Data Protection Regulation and the Data Protection Act 2018, HCM Glazing would usually act as the Data Controller, while the people collecting the information are data collectors acting on behalf of the business.
Typical Data Collectors for HCM Glazing
1. Business Owner / Director
If you personally take enquiries, quotes, or bookings from customers.
2. Employees
Office staff handling enquiries
Installers collecting details during surveys
Staff recording measurements or customer contact details
3. Digital Systems
Certain systems automatically collect data when customers contact you, such as:
Website contact forms
Online quote forms
CRM systems
Email enquiries
Collected Personal Data & Purpose of collecting data
GDPR & Data Protection Policy
Company Name: HCM Glazing
Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. Introduction
HCM Glazing is committed to protecting the privacy and personal data of our customers, suppliers, and business contacts. This policy explains how we collect, use, store, and protect personal information in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
We ensure all personal data is handled lawfully, fairly, and transparently.
2. Personal Data We Collect
In order to provide glazing and installation services, HCM Glazing may collect the following personal information:
Full name
Property address (for installation or quotation)
Email address
Telephone number
Business name (if applicable)
Project details or service requirements
Payment and invoicing information
Communication records (emails, messages, quotations)
We only collect information necessary to provide our services.
3. How We Use Your Information
HCM Glazing uses personal information for the following purposes:
Providing quotations and estimates
Arranging surveys, measurements, and site visits
Delivering glazing installation and repair services
Communicating with customers about projects
Issuing invoices and maintaining accounting records
Meeting legal and regulatory obligations
Improving our services and customer experience
We do not sell or share customer information for marketing purposes.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation, HCM Glazing processes personal data under the following lawful bases:
Contractual necessity – to provide agreed glazing services
Legal obligation – for tax, accounting, and regulatory compliance
Legitimate interest – to operate and manage our business
Consent – for optional communications such as marketing (if applicable)
5. Data Storage and Security
HCM Glazing takes appropriate measures to ensure personal data is protected, including:
Secure digital systems for storing client details
Password-protected devices and accounts
Limited access to authorised staff only
Secure storage of any paper documents
Safe destruction of documents when no longer required
6. Data Retention
We only retain personal information for as long as necessary.
Typical retention periods include:
Customer project records and invoices: up to 6 years (for accounting and legal purposes)
Enquiry and quotation records: up to 2 years if no work is carried out
After this period, data is securely deleted or destroyed.
7. Sharing Personal Data
HCM Glazing may share personal data where necessary with trusted third parties, including:
Accountants or financial service providers
Suppliers or manufacturers involved in the project
Delivery companies for materials
Software providers used for invoicing or business management
Legal or regulatory authorities where required by law
All third parties are expected to handle data in accordance with data protection laws.
8. Your Data Protection Rights
Under the UK General Data Protection Regulation, individuals have the right to:
Access their personal data
Request correction of inaccurate information
Request deletion of personal data where appropriate
Restrict or object to processing
Request transfer of their data to another provider
Requests can be made using the contact details below.
9. Data Breaches
In the event of a data breach that may pose a risk to individuals’ rights, HCM Glazing will take immediate steps to investigate and resolve the issue. Where required, we will report the breach to the Information Commissioner's Officewithin the legally required timeframe.
10. Contact Details
For any questions about this policy or your personal data, please contact HCM Glazing.
Email: info@hcmglazing.com
Phone: 07386544522
Address: 16/6 Portland street EH64BE
If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the Information Commissioner's Office.